1. What if I am not satisfied with my order/ Change my mind?
Please contact us within 30 days to get RMA. We will inform to you how to return the package by e-mail with RMA number. We do not accept any package without RMA number. Return package should be in New & original package condition or we may deduct re-stocking fee 10~15% depends on item condition. We issue a refund after we receive the package the item price only, we cannot refund shipping& handing.
2. How long does it take to process a refund?
Once your return package is received by The Elixir USA generally takes 1-7 business days to file Refund / Replacement Claim. When the customers provide the tracking number, it could be faster.
3. Received defective / wrong item.
Please contact us within 30 days of purchase to arrange the return of any damaged or defective item. We will replace or exchange it, or refund your money at your option. Returned merchandise must be shipped insured in original packaging with RMA#. We do not accept any packages without RMA Number.
4. How I can get RMA?
Please contact to us with your order number, shipping address and reason of Return. Our customer service representative will send you RMA within 24 biz hours to your e-mail address attached RMA slip.